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If you need to take a screenshot of something on your computer screen, please use your PC/Mac's screenshot function, and not your mobile phone - and make sure to so that our team can access them. NOTE: All images, screenshots, and photographs used as Proof of Purchase must be unedited and uncropped. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. We need a clear and legible photograph from you that contains all of the following: • The game disc with its case. • The leaflet with the Product Code. • The receipt for your purchase, showing: • The date of purchase.
• The price you paid. • The description of the product you purchased.
Sign the receipt and write today’s date and your case number (if you have one already). If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. For help with disc copies of console games, you will need to return them to the retailer where you bought them.
If you need a replacement game disc,. Find and provide copies of your receipts from Origin, Steam, Amazon, and other online game retailers. Origin If you’re contacting us from the account you used to buy the game, we should already have a record of your Origin purchases. Check on a previous purchase by logging in to the EA Account you used to buy the game.
Log in at (not through the Origin client): • Once you’re logged in, click on your Avatar in the bottom left corner. • Click on, then. • Click the plus sign (+) beside a listed game to view transaction details.
If we ask you to give us a screenshot of a purchase you made through Origin, make sure it shows the following: • Your EA Account name. • The game name. Java Monitoring Tool.
• Your order number. • The date and time of the purchase. • The price paid. Steam Provide a screenshot of the details from and a screenshot of the confirmation email you got when you bought the game. The following information should be clearly visible: • Product Code (if you got one) • Description/name of product you purchased. • Confirmation number for the purchase. • Your email address (if possible) • Your username.
• The date and time of the purchase. • The price paid. Amazon If you purchased a digital copy of one of our games through Amazon, directly.
They can help you with replacement codes and refunds. Retail store If you bought a digital copy of a game or downloadable content (DLC) from a retail store, we’ll need a photo of your receipt from the purchase with the following information: • Today’s date and your case number (if you already have one) signed onto it.
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